Your NEMT dispatch desk, handled, so your fleet keeps moving.
BOSS gives non-emergency medical transportation providers trained dispatchers, schedulers and back-office support. Riders get to their appointments on time, and you get back the hours you spend on the phone.
Missed calls turn into missed trips
NEMT operators answer calls at all hours: last-minute bookings, will-call returns, broker changes and drivers asking for directions. When the owner or a driver is also the dispatcher, calls go unanswered and trips slip.
BOSS becomes your remote dispatch and operations team. We answer as your company, follow your rules and work in your existing systems, so you can focus on drivers, vehicles and growing your contracts.
No new hires to train or schedule. You get a dedicated team that already knows NEMT workflows, without the cost of building an in-house dispatch office.
Everything your dispatch desk does
Pick the pieces you need. Use us full-time, for nights and weekends, or as overflow support when volume spikes.
24/7 Dispatch
Live dispatchers assign trips, track drivers and handle changes in real time, day or night.
After-Hours & Weekend Cover
Keep the phones answered after your office closes, without paying for a night shift.
Trip Scheduling
Booking, confirmations, standing orders and recurring trips for dialysis, therapy and other regular appointments.
Will-Call & Overflow
We manage will-call returns and take overflow calls during peak hours so no rider is left waiting.
Routing & Driver Coordination
Build efficient routes, balance driver loads and keep drivers informed throughout their shifts.
Call Answering
Professional, friendly reception under your company name for riders, facilities and case managers.
Billing & Claims Support
Trip documentation, claim preparation and follow-up to keep your cash flow steady.
Broker Portal Management
We accept and update trips in broker portals and keep records matched to your trip logs.
Back-Office & Data Entry
Driver credentialing paperwork, trip logs, reports and the admin work that piles up.
Common problems we fix for NEMT operators
- Calls go to voicemail while you're driving or in a meeting
- Will-call riders wait too long for their return trip
- Broker portal trips are missed or accepted too late
- Hiring and keeping good dispatchers is expensive
- Billing falls behind and claims get denied
- Nobody covers nights, weekends or sick days
Rider information handled with care
NEMT work involves protected health information and strict broker rules. Our team is trained to handle both.
Confidentiality First
Access only to the systems we need, signed confidentiality agreements, and HIPAA-aware handling of rider data.
Broker Rules Followed
We follow each broker's procedures for trip acceptance, reporting and documentation.
Dedicated Team
You work with the same people every day, people who learn your drivers, riders and routes.
Go live in three simple steps
Tell us about your operation
A short call about your fleet size, service area, brokers, software and the hours you need covered.
Meet your team
We assign your dispatchers, learn your procedures and set up access to your systems and phone lines.
Go live
Your BOSS team starts taking calls and running trips. We review results with you and adjust as you grow.
Questions NEMT providers ask us
What is NEMT dispatch outsourcing?
It means a remote team handles your dispatching, scheduling and call answering for you. BOSS works as an extension of your company, using your name, your procedures and your software.
Is it a good fit for a small fleet?
Yes. Many of our clients run only a few vehicles. Outsourcing lets a small operator offer full-day coverage without hiring a full in-house staff.
Do you work with my existing dispatch software?
In most cases, yes. We work inside the dispatch platform and broker portals you already use. Tell us what you use on your first call.
Can you cover only nights and weekends?
Absolutely. You can use us for after-hours only, for overflow during busy periods, or as your full-time dispatch desk.
How do you protect rider information?
Our team signs confidentiality agreements, uses only the access you grant, and is trained in HIPAA-aware handling of protected health information.
Do you handle billing and broker portals?
Yes. We can manage trip acceptance in broker portals, trip documentation, claim preparation and follow-up.
How much does it cost?
Pricing depends on the hours and services you need. Call us at 209-436-0933 or request a callback for a quote sized to your operation.
How quickly can we start?
Once we understand your workflow and have system access, onboarding moves quickly. We'll give you a clear timeline on your first call.
Let's talk about your fleet
Answer a few quick questions and we'll get back to you. Or call us directly; we're happy to talk.
Manteca, CA 95337